The Galerie de Francony is concerned about the protection of your personal data and is committed to ensuring the highest level of protection for your personal data in compliance with European and French regulations applicable to it in terms of protection of personal data. The RGPD is a clear step forward for the protection of your data and we did not wait until May 25, 2018 to take the subject seriously. This is why we collect only what is strictly necessary and why we have chosen to entrust the management of sensitive data (information relating to payment) to a banking partner specialised in this field... each his role! Here is what data we collect, why we need it and how we use it.
The personal data collected on the site are processed by the Galerie de Francony. We use them solely to improve your customer experience and to offer you the best possible service. We do not, and will never, sell your personal information to third parties.
.Our commitment regarding your personal data
1. We only collect data that is necessary for the proper functioning of our service.
2. Your data is protected within secure servers.
3. You decide whether or not we can communicate with you and what we do with your data.
4. Your data are not or no longer useful, they are deleted.
.What data do we use and why ?
We only collect data that is essential for the proper functioning of our service and/or that is necessary for commercial prospecting purposes. This data is collected when you place your order, when you subscribe to the newsletter or to let you discover the news of the gallery.
In the context of orders:
We use your name and contact details (delivery and billing address) so that you can receive your orders in the best conditions. Your phone number allows the deliveryman to contact you and your email address is necessary to notify you of the shipment of your order (order tracking and delivery tracking)
We therefore need this data to fulfil our part of the contract in the best possible way.
Contact history with us, your purchase history and your saved works
Why? Why? We need this data to respond most effectively to your requests. And that when you contact us, you receive the best customer service possible. The history of your orders allows you to have an up to date backup of your collection and this allows us to propose you a council in adequacy with your tastes.
.Browsing information (cookies), IP address and type of device used
Cookies are "text" files sent by our site to your browser and stored on your computer in the following cases:
to improve our website and set default options for you (such as language and currency)
allow you to find the contents of your basket up to 90 days after your visit to our site.
The cookie only takes into account your actions carried out on the site www.galeriedefrancony.com. It does not under any circumstances allow us to know the other sites that you have visited or that you will visit.
You have the option to delete your cookies.
1. In the "Tools" menu, select "Internet Options".
2. In the "General" or "Browsing history" tab, click on the "Delete cookies" button and validate
1. In the "Tools" menu, submenu "Internet Options", select "Clear my tracks".
2. Select "cookies" and validate
1. In the "Settings" menu select "History".
2. Check the box "delete cookies" and validate
However, with each new arrival on the site www.galeriedefrancony.com a new cookie will be set up.
In addition to cookies, certain non-personal information may be collected during your browsing on the Site, such as the version of your browser (Chrome, Firefox, Opera, Internet Explorer, Safari, etc.), the type of operating system used (Linux, Windows, Mac Os, etc.) and the IP address (Internet Protocol) of the terminal you are using (computer, tablet, smartphone, etc.). In order to allow you to consult the gallery site in optimal conditions.
.With whom we share your data ?
Some of your data is shared with our partners to enable us to provide our services to you, but in any case, our partners cannot use your data for their advertising purposes.
Payment service providers
All these providers only have access to the data they need to provide you with the best service. All these service providers undertake to protect the data that we transmit to them in an ultra-secure manner and to use them only within the strict framework of our contracts.
.What about Newsletter emails ?
If you have consented, or to make you discover the gallery, marketing messages on the news of the Gallery of Francony, the news of its artists and the world of Art can be sent to you by e-mail. You can stop receiving newsletters from us at any time by clicking on the unsubscribe links in each marketing message email that is sent or by contacting our Customer Service directly at [email protected] You can also choose not to receive our newsletters by clicking on the link at the bottom of this page "Unsubscribe".
.What are your rights regarding your personal data ?
We have duties and you have rights regarding your personal data.
You have the right to be informed about the use that is made of your data
You have the right to access these data to rectify or delete them
You have the right to access this data to transport it to another service provider
You have the right to complain to your data protection regulator
To exercise your rights, please contact our Customer Service: [email protected]
.How long we keep your data and where it is stored ?
We retain your information for the life of your account and up to 3 years after placing your last order and/or having had a last exchange with our customer service.
To meet legal or regulatory obligations, we may also retain your data even after we no longer need to provide services to you.
Your data is stored in our databases or those of our service providers.
.Contact The Galerie de Francony
Galerie de Francony
Legal Representative : M. Geoffroy de Francony
SIRET : 809 062 292 00010
RCS : 809 062 292 R.C.S Marseille
Galerie de Francony
94 Traverse Prat
Res Les Aloades, Bat H
13008 - Marseille
Website : www.galeriedefrancony.com
Email : [email protected]